Privacy Policy

1. Introduction

Your family's privacy matters to us. This policy explains, in plain English, what PlusProgress (“we”, “our”, or “us”) collects when you use our 11+ practice platform, why we collect it, and how we keep it safe.

PlusProgress is operated by PLUSPROGRESS LTD, a company registered in the United Kingdom (Company No. 17314158), which is the data controller for the information described in this policy.

2. Data We Collect

We only collect what we need to give your child a genuinely personalised experience:

• Parent details: Email address (used for account creation, credentials login, and weekly reports), subscription tier selections, and payment details (processed securely via Stripe).
• Child details: First name or nickname (optional, used to personalise dashboards), date of birth (optional, used to contextualise diagnostic scores), school year, and target exam year.
• Usage and Progress data: Question answers, time spent per question, accuracy metrics, standard age scores (SAS), ELO ratings, active streaks, and levels completed.

3. How We Use Your Data

We use the collected information for the following purposes:

• To deliver and adapt practice questions to your child's educational level.
• To generate parent progress dashboards and email weekly performance summaries.
• To manage Stripe subscription billing, trial periods, and account updates.
• To keep the app running smoothly and prevent abuse (such as ELO-gaming bots).

Note: We never sell or share your child's learning history, profile details, or your family's contact information with third parties.

4. Security & Retention

We take security seriously. Passwords are encrypted with bcrypt before they're stored, and card details never touch our servers — they're handled entirely by Stripe under PCI-DSS compliance. We keep your data for as long as your account is active, and you can ask us to delete your account and erase every record at any time.

5. Contact Us

Questions about any of this? We're always happy to help — just email us at support@plusprogress.co.uk.